Now that you have determined that you are looking to hire a Home Care Agency, how do you choose one?

Below are some questions to ask when choosing a Home Care Agency:

  1. Does the provider cover the area that your loved one is located?
  2. How long has the agency been in business?
  3. Is the Agency Insured and Bonded?
  4. Do they carry Liability Insurance and Workers Compensation Insurance?
  5. Are their employees W2 employees or just contractors?
  6. Do they screen their employees?
    1. Do they check criminal backgrounds?
    2. Do they do reference checks?
    3. Do they check driving records of their employees?
  7. Do they provide training for their employees?
  8. Do they supervise the caregiver staff and provide quality assurance?
  9. How are their employees assigned to clients?
  10. Do they introduce the caregivers to the clients prior to their assigned shifts?
  11. Do they complete Assessments on their clients?
  12. Will they involve the family and other members of the loved ones support structure in determining the care plan?
  13. What is the process of communication between the caregiver staff, the office and the family?
  14. Do they provide daily documentation?
  15. Do they charge to complete the initial assessment?
  16. Do they prepare and maintain a written care plan for the client?
  17. Do they provide services that my loved one needs?
  18. Do they have specialized programs that meet the care needs of my loved ones?
  19. What are their after hours / emergency procedures? Can you get a hold of anyone?
  20. Are their caregivers available 24/7?
  21. Will they provide a replacement caregiver if my assigned staff member is not available to work?
  22. Will they assist us with obtaining reimbursement from long term care insurance policies?

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